Beyond High Street

Julie Felss Masino: North American President, Taco Bell

The curiousity to explore and thrist to learn are two qualities that define Julie Felss Masino. She works tirelessly to build culture, innovate for the future, and lead by example. And now, as North American President of Taco Bell, she is doing it for the world to see. Her career has inscluded incredible brand work at Coach, Godiva, Sprinkles Cupcakes, Fisher Price and 10+ years at Starbucks. Her experience in the restaurant and retail world is unmatched. I think you’ll appreciate her honesty of what her daily schedule is like and what it takes to bring companies to the top.

Show Notes:

“Companies who sit still find themselves behind”

 “Always solve consumer needs before the consumer knows they need it”

 Day in the Life of a North American President.

• Get to the office early: it’s imperative to have time before everyone comes into the office.
• Being a leader means being ready for the day and to know what’s coming. You want to show up well, be prepared for every meeting, and to know if you should have an opinion about a matter.
• Give yourself an hour where you don’t have to think. It’s super important to let the mind be free before going to bed, so you can fully show up to work.

Sometimes You Work Weekends.

• Howard Schultz, CEO of Starbucks, led by example to always be on and to always be working.
• It’s necessary to unplug on the weekends and try activities such as pilates, yoga, or hiking.

Lead by Example.

• Don’t take the responsibility of being a leader lightly.
• Believe in teamwork, positivity, optimism and to bring everything to your role.
• Ultimate questions of being a leader:
  • How do you inspire and put the right people in the right roles?
  • How do you give your team the tools to be the best?
  • How do you challenge them to be the best?
    • All of these leadership questions stem from holding the bar high for yourself. Never ask anyone to do something if you wouldn’t do it.

Always Be Curious.

• Read a lot and ask a lot of questions.
• It’s important to be very confident and to not be afraid to ask for help or admitting you need help.

Help Others Along the Way.

• Look around you at Miami University or in your career and make friends.
• Share knowledge and help your peer group. It’s beneficial to help others along the way and to nurture these relationships now.

Say Yes.

• Say yes to new opportunities and try new things whether it’s in a role or location
• If you want a bigger role in leadership, it’s important to understand the bigger picture of business and to take roles even if it’s not in your specialty. It makes you a better and more well-rounded leader.
• Not only this, it makes you a better human and widens your lens to understand there’s not one way to do things.
• Make sure you have a network you have the ability to say yes to new things. Sometimes you have to say no, ensure you’re saying “not now” to open more opportunities later in your career.

Innovation Is Important.

• Work with brands you are passionate about and believe in.
• Key reasons for coming to Taco Bell: being in a culture that reinvents the business playbook, they are passionate about their customers, and want to continue to be a part of their lives in fun ways.

Charlie Yook: Coordinating Producer, NFL Network

A special treat for the pod this week as we have Charlie Yook, the NFL Network's coordinating producer for "NFL GameDay Morning" and the NFL Draft, just over 24 hours before the 2018 NFL Draft kicks off. Like previous guests, he stresses the importance of storytelling and implores students to master the skill. He also credits a particular Miami class that put him in front of and behind the camera as the inspiration to really explore working in media. With 20 years in the industry, the last twelve of which at NFL Network, he hasn't looked back. Enjoy the conversation and make sure to tune into the NFL Network coverage starting on Thursday, and through the rest of this week. 

 

Bryan Murphy: Founder & President, Tomorrow Sleep

Talk about being ahead of the curve. Bryan Murphy was creating, building and selling businesses in the tech, web and venture world….20 years ago, and is still doing so today. That’s forward thinking. His entrepreneurial spirit started at the age of 10 and he shares a great story of making and selling custom pies. Yes, that’s right - Pies. After school, he saw a marketplace opportunity in creating brand websites, and as they say, the rest is history. Our conversation spans from his early work days in Detroit, to his first meeting with (and sale to) a venture capitalist, selling a business to eBay, and understanding marketplace gap in selling mattresses online. And that is the world he lives today as President and Founder of Tomorrow Sleep, a wholly owned subsidiary of Serta Simmons Bedding. If you are on campus, look for Bryan May 10^th when he comes back to Oxford to judge a Shark Tank-style competition for senior Farmer School business students.

Tom Fox: President, San Jose Earthquakes

From a Political Science and Public Administration major to the President of a MLS club – kudos to you Tom Fox. Tom’s business career and success has spanned all sides of sports marketing – brand, league, agency and now team. He earned his stripes at Quaker, Nike, Gatorade, NBA, Arsenal, Aston Villa before joining the San Jose Earthquakes. He has demonstrated incredible timing with his career moves and advancement – from opening the NBA’s first Asia office, to leading Gatorade’s efforts as sponsorship exploded, and then into soccer domestically where the fan base continues to grow daily. He credits Miami for helping him learn and understand parts of life beyond what you learn in a classroom. And later in the conversation we talk about content and the disruptive nature of how the current (and future) generation of viewers consume it. I do like his nugget that his first brand work was on Captain Crunch cereal (one doesn’t forget those days).

Adam Carlstrom: Deputy Commander, United States Navy

Leadership. Character. Commitment. Three simple words that Captain Adam Carlstrom professes over-and-over to describe what he does day-to-day, and that he deems are important for success in life. As Deputy Commander of Electronic Attack Wing, US Pacific Fleet for the US Navy, Carlstrom takes those words very seriously. His work purview includes 160 aircraft and close to 5,000 individuals. He also talks often about the goals of his unit: Man. Train. Equip. Getting the next person ready for their daily work. This motto could be on the door of every corporate human resources executive out there. Captain Carlstrom’s call sign is Pinto, he is part of a Miami merger and he was enjoyable to converse with.

Joni Fedders: President, Facilitator & Leadership Coach, Aileron

Some conversations are easier to have than others. I am pretty sure I could talk to Joni Fedders for hours. Insightful, exuberant and quick-witted all come to mind when thinking through the chat we just had. It makes me smile when she talks about coming through the farmlands of Ohio and rolling into Oxford and onto campus. All Miamians can relate to that feeling. Two of her children graduated from Miami and her third is on campus now. She is now the President of Aileron, a national non-profit organization which helps business owners strategically manage and grow their business (almost like an accelerator for the small business community around the world).

Dave Neiswander: CEO, World Bicycle Relief

Miamian Dave Neiswander is the CEO of World Bicycle Relief, an organization committed to helping people conquer the challenge of distance, achieve independence, and thrive. To date, they have donated close to 500,000 bikes to deserving and needy children. Prior to his CEO post, Dave spent a decade in Africa building the foundational elements of the organization including program design, partnership engagement, geographic expansion and the Buffalo Bicycle social enterprise strategy. Prior to joining WBR, he had a 15-year career in investment banking in Washington, D.C.  In the pod, he shares a great philosophy of getting “one win a day”, something he learned when living in Africa. To support their efforts, check out www.worldbicyclerelief.com. 

Jon Miller: President, Programming, NBC Sports

As Content is King, Jon Miller’s job at NBC Sports as President, Programming is paramount in the media landscape. Responsible for countless hours of programming, Jon has the unique challenge of increasing the value of existing shows while continually looking for the next big thing in his NBC Sports Ventures business. While many often search for the perfect job  Jon explains a different path. Taking jobs to learn and grow and from there, finding your direction. For him it was sales, TV, then sports, and the rest is history. He is incredibly passionate about supporting the Juvenile Diabetes Research Foundation, and so am I.

Trish Lukasik: CEO, Luxury Garage Sale

Trish Lukasik is a high energy leader (to say the least!) who recently shifted into the fast paced world of technology and e-commerce, assuming the position of CEO at Luxury Garage Sale, a leading omni-channel retailer of high end boutique and consignment merchandise. Prior to joining LGS, Trish transitioned from a career in consumer products to SpotHero, where she served as Chief Operating Officer.  Before joining SpotHero, Trish built a distinguished career over two decades within the Consumer Packaged Goods industry, with significant experience across Procter & Gamble, The Coca-Cola Company and PepsiCo. She has a thirst for learning and an unparalleled drive that is unmistakable in this conversation.

Jeff Conroy: Three-time Emmy Award Winner; TV Show Executive Producer

Not everyone knows what they want to do when they get to Miami, but Oxford seems to set people on a path…and a path for success. This was the case for Jeff Conroy. It wasn’t until sitting with the Miami counselors half-way his Oxford run before he picked a major and a direction, and he hasn't stopped learning since. Jeff shares a great story about getting a crash course entertainment MBA by being a driver for a TV executive in Hollywood. The daily conversations helped him land his next job. Now twenty years and three Emmys later, Jeff co-runs BobCat, a multi-platform video studio based in Los Angeles. His team’s latest docuseries project, American Farmer, was just greenlit by the History Channel a few weeks ago.